Armadillo Art & Craft is a wholesale importer and distributor of premium artists' materials.

  • Q: Do the products you supply all comply with

    applicable U.S. and Canadian regulations?

    A: We take this very seriously and work hard with

    our vendors to ensure that they do.

  • Q: Why do some of your products have English

    as a “second language” on the label?

    A: Certain of our vendors use their native language

    as the first language on the label but English

    translations are always listed too.

  • Q: I read somewhere that Old Holland is packed

    in lead tubes. Is this correct?

    A: No, originally paints were packed in lead tubes

    as lead was the material the first collapsible tubes

    were made from. Due to toxicological concerns,

    most if not all manufacturers including Old Holland

    changed to aluminum tubes many years ago.

  • Q: What is the shelf-life of the paints you supply?

    A: Unopened acrylics, oils and watercolours have

    an almost indefinite shelf life if stored in normal

    conditions. Once opened the shelf-life will depend

    on the conditions of storage and will be shorter

    for water-based products.

  • Q: I have seen oil staining on some boxes of oil paint.

    Does this mean the product is defective?

    A: No, many paints (particularly those with high

    pigmentation) will “relax” after milling and

    release a little oil. Although this may detract

    from the appearance of the box the paint

    itself is unaffected.

  • Q: Are all the colour products you sell lightfast?

    A: As a general statement, yes, they are but not

    all to the same degree. Please consult the

    information on our website and/or in product

    literature specific to each brand to get

    detailed information.

  • Q: Will you replace defective products?

    A: We stand 100% behind every product we sell

    and in the unlikely event you receive a product

    which is proven defective we will replace it

    without question or hesitation.

  • Q: Do you stock spare parts for airbrushes

    and compressors?

    A: Yes, we stock the most commonly called-for

    parts. Please contact us as the need arises.

  • Q: If an airbrush, compressor or air filtration unit fails

    during the warranty period will you replace it?

    A: If the failure is due to a manufacturing defect we

    will repair or replace the unit at our option.

  • Q: My customer complained that the unprinted border

    around ColourFix paper had “splashes” of colour

    on it. Is this a defect?

    A: No, the manufacturing process is such that this

    may happen. The border is almost always cut off

    or covered by the matting process so this is not

    considered a defect.

  • Q: What is the latest time I can send you an order

    if I want it shipped “same day”?

    A: If we receive an order by 2 pm Eastern with a

    request for “same day” shipping we will do our

    best to accommodate the request however,

    depending on workload and the size of the order

    this cannot be guaranteed. This accommodation

    is provided as a courtesy service in specific cases

    so to be fair to other customers who’s orders may

    be delayed please do not abuse it.

  • Q: Do you have a newsletter?

    A: Yes, you may sign up to receive it here on

    our website.

  • Q: If I sign up for your newsletter will you bombard

    me with “junk” emails?

    A: No, we will only email you with information

    and news that we believe pertinent and only

    at reasonable intervals. You can be removed

    from our email list at any time by selecting the

    “unsubscribe” link at the bottom of the email.

  • Q: Do you sell products direct to the public?

    A: No, we only sell through bona-fide wholesale

    and retail resellers.

  • Q: What are your terms and conditions of trade?

    A: Please contact us for this confidential information.

  • Q: How can I get a copy of your price list?

    A: Our current manufacturer’s recommended retail

    price list can be downloaded from our website.

    This link is located at the footer (bottom) of our

    website, just below the heading; Our Retail

    Partner. This link does appear on all pages so

    you will be able to downloaded it at any point

    while on our site.

  • Q: Do you have any kind of sampling program?

    A: Yes, samples of certain products can be

    provided in appropriate quantities against

    a specific request. Please contact us for

    further information.

  • Q: Can you provide in-store demonstrations of

    your products?

    A: We are currently developing a demonstration/

    education program. Details will be provided in

    our newsletter as the program rolls out.

  • Q: Can I order through your website?

    A: Not at this time although that facility may be

    made available in the future.

  • Q: What would my trade discount from your

    retail prices be?

    A: It will vary by product line and we do not make

    that confidential information available on our

    website. Please contact us for further information.

  • Q: Do you keep information regarding our business

    together confidential?

    A: Yes, completely.

  • Q: If I want you to use my UPS/FedEx etc. account

    for any shipping charges can you do that?

    A: Yes, we can process “collect” or “third party

    billing” as required.

  • Q: Do you add a “premium” to freight charges?

    A: No, we charge you what the carrier charges us

    so you benefit from any special discounts we

    may have in place.

  • Q: It’s only 4 o’clock and nobody is answering your

    phones. Why is that?

    A: Probably because you are not located in our

    time zone. Our office is open from 9 am to 5 pm,

    Monday through Friday, Eastern time excluding

    most U.S. public holidays.

  • Q: Do you sell the cute soft-toy armadillos I see on

    your website?

    A: Would you sell your children? (No answer

    required!)

  • Q: How do I contact your sales department?

    A: Please use the “contact us” section of the

    website and note that your communication

    is for the attention of the sales department.

  • Q: I have serious problem with your company and

    want to speak to somebody in authority about it.

    How do I do that?

    A: Our philosophy is to say “yes” whenever we can

    and we empower our staff to make most decisions

    without recourse to senior management so we

    hope it never comes to that. However, everybody

    at Armadillo up to and including the President is

    accessible to you. If you feel the need to go to the

    top please use the “contact us” section of the

    website and note that your communication is to

    be passed to the President who will personally

    respond as soon as possible.

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Armadillo Art & Craft

P.O. Box A

Belle Mead

New Jersey 08502

U.S.A.

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The Armadillo Arts & Craft Newsletter will

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